Took my Operations exam a day early (on Thursday) and passed. So yesterday, Friday, I started on the phones. First with someone linked up with me so they could help if necessary, then I flew solo. It's not bad at all, and if I don't know the answer "May I place you on hold for one moment?"
I'll only be getting 30 hours next week, instead of 40, but that's still pretty decent. 8AM shift, which I'm not excited about, but I prefer that over the 12-8pm shift. Peak time doesn't start till 11 so that's three hours of non-peak time which is nice, haha.
Cleaned up the room BIG TIME today, was getting kind of ridiculous. Tonights my last night on duty for two days. Six days straight is kind of crazy.